PRETTYHIDEOUS
Unusual, affordable and genderless things for weirdos everywhere
Originally founded in 2017, under the name Candyflaps & Sprinkles, the PRETTYHIDEOUS brand was created by an autistic Fine Art 1st Class (Hons) graduate of a London university - but was truly conceived over a decade ago, at small pop-up events and craft fairs in (very) rural England, where they sold (but more often than not, didn’t sell…) their strange and unusual creations.
When we first opened our digital doors, we couldn’t have predicted the sense of community that would grow up around our shop - kind, respectful and accepting people from a myriad style subcultures - and as a business, our aim is to not only decorate you, but to celebrate you and your individuality.
Every piece we sell is handmade by the owner, with love and care, in small batches or as one of a kind creations. We only use high quality materials, ethical and environmentally conscious practices and we endeavour to make our jewellery and accessories accessible to all - with customisation options available for skin sensitivity, stretched and non-pierced ears as well as alternate or fully adjustable sizing where applicable. All PRETTYHIDEOUS jewellery is also vegan friendly, unless otherwise stated.
Our jewellery and accessories are for EVERY BODY. We are proudly QUEER OWNED, and do not tolerate discrimination based on gender identity, sexuality, race, religion, age, size or ability - every space we occupy online is a safe space for all.
We exist because of, and thanks to, our customers and supporters and we always want to hear from you! Be it a review, critique or suggestion, or if you just feel like you need a chat - our inboxes on all platforms are ALWAYS open and we respond to every message we receive.
Welcome to our weird!
—The PRETTYHIDEOUS team x
“The cutest and creepiest jewelry ever made!!”
— @migranioso
(Spoiled Rat)
“Amazing company, run by the best people. 10 out of 10 service and style!”
— The Laziest Goth
(Blogger, Product Tester, Goth, Freak)
“Best jewellery I’ve EVER bought. Not to forget that the sellers are incredibly nice!”
— @maggxty
(That Metalhead)
“Everything about PRETTYHIDEOUS is amazing - beautifully made products, lovely owners and always reliable.”
— Tianna
(Proud Weirdo)
“The best customer service I’ve ever experienced! Always accommodating and proactive on my questions and requests and every single piece I’ve bought I’ve truly cherished and loved the quality of!”
— Chloe
(Colourful Queer)
Shipping Options
£3.00
Standard Worldwide
This option is great if you are looking to save some pennies, are happy to wait for second class postage, and have faith in your local postal service! We do NOT recommend using this option if you are based in NEW ZEALAND. We are not responsible for lost orders shipped with our Standard Worldwide Shipping.
Use code FREESHIP to get your £3.00 shipping fee deducted at checkout when you spend £15 or more!
£8.00
EU Tracked
Tracked shipping for customers based in Europe. Delivery aim of 3-5 working days fully tracked. With all our TRACKED options, you will receive a code with which to monitor the progress of your package online.
Use code FREESHIP to get £3.00 of your shipping fee deducted at checkout when you spend £15 or more!
£5.00
UK Signed
Orders shipped with UK Signed shipping require a signature upon receipt, ensuring that they are delivered directly into your hands. This is a great option if you live in a house-share or communal building. This is an AIM FOR NEXT WORKING DAY service, so your parcel should arrive on the TUESDAY after it is shipped. With all our TRACKED options, you will receive a code with which to monitor the progress of your package online.
Use code FREESHIP to get £3.00 of your shipping fee deducted at checkout when you spend £15 or more!
£9.00
Americas, Africa & Asia Tracked
Tracked shipping for customers based in the USA, North and South America, Africa and Asia. Delivery aim of 5-7 working days fully tracked. With all our TRACKED options, you will receive a code with which to monitor the progress of your package online.
Use code FREESHIP to get £3.00 of your shipping fee deducted at checkout when you spend £15 or more!
£7.00
UK Guaranteed
For extra security, choose our UK Guaranteed option. This service assures NEXT DAY DELIVERY by 1:00 PM, with full tracking and signature on delivery. If you wish to expedite an order, for example if you need an item for a specific event at very short notice, we recommend using this option at checkout and dropping us a message on Instagram to arrange ASAP postage if possible. With all our TRACKED options, you will receive a code with which to monitor the progress of your package online.
Use code FREESHIP to get £3.00 of your shipping fee deducted at checkout when you spend £15 or more!
£10.00
Rest Of The World Tracked
Tracked shipping for customers not covered by any of our other paid shipping options, for example; Australia, New Zealand. Worldwide delivery aim of 5-7 working days fully tracked. With all our TRACKED options, you will receive a code with which to monitor the progress of your package online.
Use code FREESHIP to get £3.00 of your shipping fee deducted at checkout when you spend £15 or more!
If you’re not sure which Shipping Option applies to you, drop us a message and we’ll be happy to help.
SHOP POLICIES
SHIPPING
WE OFFER VARIOUS SHIPPING OPTIONS, INCLUDING STANDARD WORLDWIDE SHIPPING, WHICH CAN BE SELECTED AT CHECKOUT. PLEASE ENSURE YOU SELECT THE CORRECT OPTION FOR YOUR COUNTRY OF RESIDENCE.
WE PACKAGE YOUR ORDERS ON A SUNDAY AND SHIP EVERY MONDAY, SO PLEASE BEAR THIS IS MIND WHEN PURCHASING. FOR EXAMPLE, AN ORDER PLACED ON A SATURDAY WILL SHIP TWO DAYS LATER, AND AN ORDER PLACED ON A MONDAY WILL BE SHIPPED SEVEN DAYS LATER. IF YOU NEED A DELIVERY TO BE EXPEDITED, PLEASE CONTACT US ON INSTAGRAM.
TRACKING IS ONLY AVAILABLE FOR TRACKED SHIPPING OPTIONS, AND IS NOT INCLUDED WITH STANDARD WORLDWIDE SHIPPING. IF YOU WISH TO TRACK THE PROGRESS OF YOUR ORDER, PLEASE PURCHASE A TRACKED SHIPPING OPTION AT CHECKOUT. ALL TRACKING CODES WILL BE SENT TO THE EMAIL ADDRESS PROVIDED AT CHECKOUT OR THE EMAIL ADDRESS ASSOCIATED WITH YOUR PAYMENT METHOD - IF THESE DIFFER, PLEASE CHECK BOTH INBOXES BEFORE CONTACTING US ABOUT A MISSING CODE.
AS OF 10/09/2020 (THE 10TH OF SEPTEMBER) WE HAVE UPDATED OUR SHIPPING FEES IN LINE WITH INCREASED POSTAGE COSTS FROM THE UK - INFORMATION ON WHICH CAN BE FOUND AT WWW.ROYALMAIL.CO.UK. WE WANT OUR PRODUCTS TO BE ACCESSIBLE TO AS MANY PEOPLE AS POSSIBLE, SO WE ARE KEEPING THE FREE SHIPPING OPTION THAT YOU ARE USED TO - ONLY NOW WE HAVE APPLIED A MINIMUM PURCHASE REQUIREMENT OF 15 GBP TO QUALIFY FOR THIS BENEFIT. THIS DECISION WAS MADE WITH THE INPUT OF OUR CUSTOMER COMMUNITY ON SOCIAL MEDIA, THE MAJORITY OF WHOM AGREED THAT THIS NEW SYSTEM MAKES THE MOST SENSE FOR YOU AS SHOPPERS AND FOR US AS A SMALL BUSINESS. IN CHANGING OUR SHIPPING POLICY, WE HOPE TO KEEP OUR BUSINESS FINANCIALLY VIABLE AND DISCOURAGE LOW VALUE PURCHASES FOR WHICH WE PAY HIGH POSTAGE FEES.
RETURNS AND REFUNDS
ALTHOUGH IT IS INCREDIBLY RARE FOR SOMETHING TO GO WRONG WITH A PRETTYHIDEOUS PRODUCT, SHOULD YOU ENCOUNTER A PROBLEM WITH YOUR ORDER PLEASE CONTACT US ON INSTAGRAM, AND WE WILL ENDEAVOUR TO REACH A MUTUALLY AGREEABLE RESOLUTION WITH YOU - BE THAT IN THE FORM OF A REPLACEMENT OR A REFUND UPON RETURN OF THE ITEM/S IN QUESTION.
WHEN SENDING AN ITEM BACK TO US, PLEASE INCLUDE THE NAME USED TO CHECK OUT ON OUR SITE, YOUR SOCIAL MEDIA HANDLE (IF APPLICABLE) AND A RETURN ADDRESS WRITTEN CLEARLY ON PAPER WITHIN THE PARCEL.
WE MAY ASK TO SEE EVIDENCE OF PROBLEMS IN THE FORM OF PICTURES OR VIDEO.
SEE BACK OF PARCEL OR CHECK OUT OUR CONTACT PAGE FOR OUR RETURNS ADDRESS.
IF YOUR PROBLEM IS RELATED TO A ONE OF A KIND OR CUSTOM PIECE, WE WILL BE UNABLE TO REPLACE THE ITEM AND WILL INSTEAD UNDERTAKE REPAIRS UPON RETURN, OR PROVIDE A REFUND IN ANY CASE WHERE REPAIR IS NOT FEASIBLE FOR WHATEVER REASON.
LOST IN TRANSIT
IN THE CASE OF A MISSING PARCEL, PLEASE FIRSTLY CHECK THAT THE DELIVERY INFORMATION (POSTAL ADDRESS) YOU PROVIDED IS CORRECT AND UP TO DATE. IF THERE IS A PROBLEM WITH THE INFORMATION ENTERED BY YOU ON OUR SITE OR A CONNECTED THIRD PARTY SITE (SUCH AS PAYPAL OR ONLINE BANKING), WE ARE NOT LIABLE FOR YOUR MISSING ITEMS.
SECONDLY, PLEASE CHECK OUR ESTIMATED DELIVERY TIMES BY LOCATION (IN SHIPPING SECTION ABOVE) AND COMPARE WITH YOUR DATE OF PURCHASE, TAKING INTO ACCOUNT OUR MONDAY SHIPPING POLICY.
IF BOTH YOUR DELIVERY DETAILS ARE CORRECT AND TIME HAS ELAPSED THAT SURPASSES OUR LONGEST ESTIMATED DELIVERY DATE FOR YOUR LOCATION, THEN PLEASE GET IN TOUCH WITH US VIA INSTAGRAM MESSENGER.
WHEN CONTACTING US, PLEASE BE PREPARED TO SUPPLY THE NAME YOU USED TO CHECK OUT AS WELL AS YOUR TRACKING NUMBER.
IF TRACKED SHIPPING WAS NOT PURCHASED, WE WILL BE UNABLE TO INVESTIGATE YOUR CASE AND PRETTYHIDEOUS WILL NOT BE LIABLE FOR LOSS OR DAMAGE CAUSED BY THE POSTAL SERVICE.